Thank you for choosing Gold Tone for your purchase. We hope you are completely satisfied with your order, but if for any reason you need to return or exchange an item, we are here to assist you. Please take note of the following return and refund policy:

General Terms:

• • You may return your purchase to us within 14 days of receipt.
• • Returns can be made for a store credit, a different product, or a refund for the product amount to the original payment method.
• • The customer is responsible for the return shipping.

Exceptions:

• • Returned items must have tags still on and be returned in original case, bag, or packaging.
• • Returned items must have no visible signs of wear or use.

Defective Items:

• • If you receive a defective item, please notify us within 2 days of receipt to determine if the item is defective.
• • If the item is found to be defective, we will provide a replacement or a full refund, including shipping fees.
• • We will send the replacement within 10 days of receiving the returned item.
• • Please NOTE if the defect of the instrument was caused during shipping or due to Gold Tone with the RA Form..

How to Initiate a Return:

• • Please fill out the following RA Form.
• • A Gold Tone Representative will contact you to complete the return.

Additional Information:

• • Please allow up to 10 days to receive your refund, replacement product, or store credit.
• • The customer is responsible for all shipping charges.
• • Please contact Gold Tone at 1-800-826-5482 with any additional questions.

We appreciate your business and will do our best to ensure that you are completely satisfied with your purchase.